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1. How can I get my Login Password?
The Login Password will be sent to you by mail after you have successfully opened an account with us. You are recommended to change your Login Password once you received it. If you do not receive our notification letter, please contact our Customer Service Hotline at (852) 2218 2818.
2. What should I do if I forgot the Login Password?
If you have forgotten your Login Password, you can download a Password Reset Request form from our website or please call our Customer Service Hotline at (852) 2218 2818 for a new one against written request.
3. How can I change my Login Password?
You can change your login password anytime through Internet or through the Automated Trading Hotline. Your new password should consist of a 6-digit number (with no spaces, characters or symbols in between), and must be different from your Account Number and your old Login Password.
To change your Login Password via Internet, please click Personal Profile
To change your Login Password via the Hotline, the short cut key will be:
| [Language] + [Account Number] + [Original Login Password] + [5] + [3] + [1] |
4. What should I do if my account is blocked?
If your account is being attempted to login with a wrong password by 3 times through any of our online channels, it will be locked automatically.
You can contact our Customer Service Hotline at (852) 2218 2818 to unlock your account.
5. How can I place an order through the Automated Trading Hotline?
The shortcut key to buy/sell stock is :
[Language] + [Account Number] + [Login Password] + [1] + [Account Type] +
[Trading Password] + [1] for buy (or [2] for sell) |
You can then input stock code followed by a ' # ', quantity followed by a ' # ' and then stock price followed by ' # '. For inputting stock price, you should use ' * ' to indicate decimal. For example,
- To place an order of HSBC (Stock Code: 5) of shares 800 at price HK$130, you can input below key:
- To place an order of Hutchison (Stock Code: 13) of shares 2,000 at price HK$80.5, you can input below key:
| Shortcut Key: 13#2000#80*5# |
You will be given a reference number after the order has been received.
6. How do I place order through Internet?
After login, click "Trading", and follow the instructions to proceed trading. You will receive an order reference number after your order is successfully placed. Please keep connected to the Internet until you have received the order reference number.
7. How can I amend/cancel my order?
You can amend your order either through the Internet or the Automated Trading Hotline.
If you choose to use the Internet, login to the system, click "Amend Order" or "Cancel Order", make the amendment or cancellation and then enter your Trading Password.
If you choose to use the Automated Trading Hotline, dial in at (852) 2218 2688 and the shortcut key is :
[Language] + [Account Number] + [Login Password] + [1] + [Account Type] +
[Trading Password] + [3] amend order (or [4] cancel order) |
Please note that you can only amend or cancel your unexecuted orders or the partially executed orders. The quantity of the amended orders must be less than the original quantity and more than the executed quantity of the order.
8. What are the trading hours ?
Trading hours of the Stock Exchange of Hong Kong (for trading Hong Kong listed stocks)
| | Mondays to Fridays (excluding public holidays) with following sessions: |
| Pre- opening session | 9:00 a.m. to 9:30 a.m. |
| Morning session | 9:30 a.m. to 12:00 noon |
| Afternoon session | 1:30 p.m. to 4:00 p.m. |
There is no Afternoon session on the eves of Christmas, New Year and Lunar New Year.
Trading hours of the Hong Kong Futures Exchange (for trading Index futures)
| | Mondays to Fridays (excluding public holidays) with following sessions: |
| Pre- opening session | 8:45 a.m. to 9:15 a.m. & 1:00 p.m. - 1:30 p.m. |
| Morning session | 9:15 a.m. to 12:00 noon |
| Afternoon session | 1:30 p.m. to 4:15 p.m. (Last trading day: 1:30 p.m. to 4:00 p.m.) |
There is no Afternoon session on the eves of Christmas, New Year and Lunar New Year.
9. What kind of order types can I place?
Under the current AMS3 system, there are 4 types of order type that you can choose:
- At-auction Limit Order (AL)
An at-auction limit order is an order with a specified price and is entered during the Pre-opening session. You can input your at-aution limit order through our online trading channels after 4:00 p.m. (market close) on each trading day until 9:15 a.m. the next trading day. An at-auction limit order with a
specified price at or more competitive than the final IEP (in case of
buying, the specified price is equal to or higher than the final IEP, or
in case of selling, the specified price is equal to or lower than the
final IEP) may be matched at the final IEP. Any unfilled at-auction
limit orders will be converted into limit orders (still shown as AL
under order type) and carried forward to the Continuous Trading Session
provided that the specified price of that at-auction limit order does
not deviate 9 times or more from the nominal price.
- Enhanced Limit Order (ELO)
An enhanced limit order will
allow matching of up to five price queues at a time. The ask order price
can be input at four spreads lower than the current bid price, or the
bid order price can be input at four spreads higher than the current ask
price. Any unfilled quantity after matching will be stored in the System
as a normal limit order at the input order price.
- Limit Order (LO)
A limit order having a price equal to the best
opposite orders will match with opposite orders at the best price queue
residing in the System, one by one according to time priority.
- Special Limit Order (SLO)
A special limit order has no restriction on the limit price with respect to the best price on the other side of the market. It will match up to five price queues (i.e. the best price queue and up to the fifth queue at four spreads away) as long as the traded price is not worse than the limit price input. Any unfilled quantity after matching will be cancelled and will not be stored in the System.
For details, please refer to HKEx News Release
10. Can I amend an order during lunch break of trading hours?
If your order is already queuing in the AMS/3 system (order status is "Queued"), the amendment instruction you make during 12:00 noon - 1:30p.m. on a trading day will be handled after the afternoon session begins. For the cancellation instruction you made during that period, it will be handled at 1:00p.m. If your order has not yet been queued in the AMS/3 system (order status is "Unprocessed"), the amendment or cancellation instruction will be handled immediately.
11. How long will my orders stay valid if I place the order through Internet or the Automated Trading Hotline?
If your order is received during trading hours, the order will be valid until the market closes at 4:00pm Hong Kong time later on that day.
If your order is received after trading hours (i.e. after 4:00pm Hong Kong time), the order will be valid until the market closes on the next trading day.
12. Why is it that even when I cancel an order through Internet or the Automated Trading Hotline, it gets executed anyway?
One of the reason is that with the launch of AMS3, your order flows directly to the Stock Exchange, reducing execution time. At times, the speed of execution can be so high that a transaction may have already been executed before a cancellation command can take effect.
However, in general, any cancellation will be executed at the discretion of GCap.
13. Under what circumstances will my order placed be rejected?
Your order may be rejected under the following circumstances:
- You do not have sufficient funds in your account to cover the consideration (plus charges) of your buy order;
- You do not have sufficient stocks on hand for your sell order;
- Your order is beyond 20 spreads above or below the nominal price.
In the case of an order placed after trading hours,
the spreads will have to be measured against the previous closing
price.
In general, any order will be executed at the discretion of GCap.
14. What are the meanings of different Trade Statuses shown on the Order Status page?
Different Trade Statuses represent different order status of your order(s):
| Status | Meaning |
| Executed | The order has been fully executed in the market. There is no outstanding quantity. |
| Partially Executed | The order is partially executed in the market. There is outstanding quantity. |
| Unprocessed | The order is pending for being handled by the dealer. It has not been sent to the market yet. OR
The order has been created in the trading system but is not yet released to the market by the Account Executive. |
| Cancelled/Rejected | The order is either rejected by HKEx or our trading channel, or has been cancelled according to client instruction. |
| Queued | The order has been queued in the market. |
| Pending | The order is pending for approval from the Credit Officer before being sent to the market. |
| Changing | The order amendment request is being handled according to the request of the client. |
| Cancelling | The order cancellation request is being handled according to the request of the client. |
15. What should I do if I suspect there are unauthorised activities or transactions in my account?
You can change your Login Password immediately and contact our Customer Service Hotline at (852) 2218 2818.
16. What is short selling? Can I short-sell with GCap?
Selling shares that you do not own is short selling. GCap does not allow short-selling.
17. What is a Spread?
Stock price is fluctuated in ticks of spread. For example, stock XX has spread of HK$0.01, then the stock price will be increased or decreased in increment of HK$0.01.
For all securities which the exchange has authorised to trade in accordance with
the scale of spreads as follows:
| Price From (HK$) |
Spread (HK$) |
| 0.01 |
0.001 |
| 0.25 |
0.005 |
| 0.50 |
0.010 |
| 10.00 |
0.020 |
| 20.00 |
0.050 |
| 100.00 |
0.100 |
| 200.00 |
0.200 |
| 500.00 |
0.500 |
| 1,000.00 |
1.000 |
| 2,000.00 |
2.000 |
| 5,000.00 to 9,995.00 |
5.000 |
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